Frequently asked questions
View our frequently asked questions below. If you have a question that is not listed below, please email us at reservation.spicetemple@hunter-street.com.au for Sydney or Melbourne.
What is the suggested attire for the restaurant?
Our dress code is smart-casual.
Do you have Vegan / Vegetarian / GF / coeliac options?
We can cater for most other dietary requirements. Please make note of your special dietary requirements when you make your online booking, and let your server know once you have been seated.
Are your meats halal?
We have halal-certified meat on the menu, however there is no separate halal preparation space in our kitchens.
What are some of the most popular dishes?
There are many popular dishes on our menu. Perhaps the most-loved of all are our fried chicken wings with heaven facing chillies, prawn wontons with aged black vinegar dressing, lamb and cumin pancakes and kung pao chicken.
Are you BYO?
Our restaurants are licensed with a phenomenal wine and bar beverage list. We don’t offer a BYO service.
Do you have a children’s menu?
We do not offer a children’s menu.
Do you have highchairs?
Yes, high chairs are available at our restaurants.
Do you have disability access?
Yes, we do at all of our restaurants.
What gift cards do you accept?
We accept Hunter Street Hospitality, previously Pacific Concepts, Good Food and Gourmet Traveller gift cards.
What is your cancellation policy and do you require a credit card to confirm a reservation?
During peak service times, we kindly ask for a credit card to be placed on file when booking, helping us minimise last-minute cancellations and no-shows. If a booking is cancelled late or guests do not attend, a fee of $50 per person may apply. For small groups, we request at least 4 hours’ notice to avoid this charge. For groups of 8 or more, we require a minimum of 24 hours’ notice. Please note that separate cancellation terms apply to private room bookings, which will be shared at the time of reservation.
What payments do you accept?
All Visa, Mastercard, and AMEX credit card transactions incur a processing fee of 1.8%. Debit card (Visa & Mastercard) transactions incur a processing fee of 1.4% and EFTPOS, 1.15%. International cards incur a processing fee of 3.5%. 10% discretionary service charge applies to all groups of 6+. 10% surcharge applies on Sundays. 15% surcharge applies on all public holidays.
I am trying to call the restaurant and can’t get through, what do I do?
The restaurant team may not be able to attend to your call immediately. Please leave a message, alternatively send an email to reservation.spicetemple@hunter-street.com.au
Do you accept walk-ins?
We do accept walk-ins if we have seating available, however, a booking is highly recommended, especially on weekends.
Do you take bookings in your bar?
Yes, we accept bar bookings in the evening only.
I want to organise a special event, how do I start?
Please email our events team at reservation.spicetemple@hunter-street.com.au and provide as much information as possible about your event.