Frequently asked questions
View our frequently asked questions below. Please scroll to end for questions specific to a restaurant. If you have a question that is not listed below, please email us at reservation.rockpoolbarandgrill@hunter-street.com.au. Let us know which restaurant you are interested in visiting.
Rockpool Sydney
Do you have Vegan/ Vegetarian/ GF / coeliac options?
First and foremost, we are a steakhouse, and are renowned for our beef and seafood credentials. For that reason, our vegan options are limited. We can, however, cater for most other dietary requirements. Please make note of your special dietary requirements when you make your online booking, and let your server know once you have been seated.
Are you BYO?
Rockpool is a licensed restaurant with a phenomenal wine and bar beverage list. We don’t offer a BYO service.
Are your meats halal?
We have halal-certified meat on the menu, however there is no separate halal preparation space in our kitchens.
Do you have disability access?
Yes, we do at all of our restaurants.
Do you have highchairs?
We do not have high chairs at any of our restaurants.
Do you sell gift cards?
Gift cards can be purchased in venue during opening hours, and online.
What gift cards do you accept?
We accept Rockpool Bar & Grill, Hunter St. Hospitality, previously Pacific Concepts, Good Food and Gourmet Traveller gift cards.
What is your cancellation policy and do you require a credit card to confirm a reservation?
During peak service times, we kindly ask for a credit card to be placed on file when booking, helping us minimise last-minute cancellations and no-shows. If a booking is cancelled late or guests do not attend, a fee of $50 per person may apply. For small groups, we request at least 4 hours’ notice to avoid this charge. For groups of 8 or more, we require a minimum of 24 hours’ notice. Please note that separate cancellation terms apply to private room bookings, which will be shared at the time of reservation.
I am trying to call the restaurant and can’t get through, what do I do?
The restaurant team may not be able to attend you’re your call immediately. Please leave a message, alternatively send an email to reservation.rockpoolbarandgrill@hunter-street.com.au.
Do you accept walk-ins?
We do accept walk-ins, however, a booking is highly recommended, especially on weekends.
Do you take bookings in your bar?
We do not take bookings in the bars of any of our restaurants.
I want to organise a special event, how do I start?
Please email reservation.rockpoolbarandgrill@hunter-street.com.au and provide as much information as possible about your event.
Who is your head chef at Rockpool Sydney?
Santiago Aristizabal is our Culinary Director across all three Rockpool restaurants, and Head Chef at Rockpool Sydney. Santiago joined the Sydney team in 2009 as a casual chef on a student visa. The Colombian national has proven himself an integral part of the team, working his way up to Sous Chef then Head Chef. Considered by his fellow chefs as an excellent all-round culinary professional, and Rockpool Bar & Grill Sydney’s resident beef expert, Santi is an exceptional team leader.
What is the ambiance of the restaurant?
Rockpool Bar & Grill Sydney is Australia’s most beautiful dining room. Situated in the sensational City Mutual Building, a 1936 Emil Sodersteen-designed American style art deco skyscraper, the dining style is simple and uncomplicated – perfectly wood fire-grilled meats and seafood from Australia’s very best producers – a perfect match to what is Australia’s greatest wine list.
With an emphasis on excellent produce and a precise and attentive service style, the adjoining bar is the perfect spot for pre or post-lunch and dinner drinks, or more relaxed dining experience.
What payments do you accept?
All Visa, Mastercard, and AMEX credit card transactions incur a processing fee of 1.8%. Debit card (Visa & Mastercard) transactions incur a processing fee of 1.4% and EFTPOS, 1.15%. International cards incur a processing fee of 3.5%. 10% discretionary service charge applies to all groups of 6+. 10% surcharge applies on Sundays. 15% surcharge applies on all public holidays.
Rockpool Melbourne
What payments do you accept?
All Visa, Mastercard, and AMEX credit card transactions incur a processing fee of 1.8%. Debit card (Visa & Mastercard) transactions incur a processing fee of 1.4% and EFTPOS, 1.15%. International cards incur a processing fee of 3.5%. 10% discretionary service charge applies to all groups of 6+. 10% surcharge applies on Sundays. 15% surcharge applies on all public holidays.
Rockpool Perth
What payments do you accept?
All Visa, Mastercard, and AMEX credit card transactions incur a processing fee of 1.8%. Debit card (Visa & Mastercard) transactions incur a processing fee of 1.4% and EFTPOS, 1.15%. International cards incur a processing fee of 3.5%. 10% discretionary service charge applies to all groups of 6+. 10% surcharge applies on Sundays. 15% surcharge applies on all public holidays.