
Frequently asked questions
Please view our frequently asked questions below. If you have a question that is not listed on this page, please email us at reservation.fratellifresh@hunter-street.com.au, and we’ll get in touch! Let us know which restaurant you’re referring to, and we’ll take care of the rest. Grazie, Fratelli family!
Do you have highchairs?
Yes, we can provide highchairs on request at all our venues. Please include any highchairs and prams in your guest count when making your reservation, so we can ensure your table is big enough to accommodate your whole group.
Do you have a children's menu?
Sure do, we love to look out for the bambinos! Our kids menus can be found under each of our locations’ pages.
Do you have any gluten free items?
Yes, we have gluten free pasta and pizza bases. Unfortunately, the pizza bases aren’t suitable for coeliac diets, due to the cooking environment. We try and take every precaution for our coeliac guests and those with allergies, but we cannot guarantee no traces of allergens in our dishes. Please notify our staff prior to ordering if you have any concerns!
What are your vegan options?
We are able to substitute vegetarian pizza options with vegan cheese, and can offer our salads without cheese. Please notify our staff prior to ordering and we will try to accommodate any vegan dietary requirements for you.
Are your meats halal?
Unfortunately, our kitchens are not halal certified, so we recommend that guests dine vegetarian instead.
Are you BYO?
We do not offer a BYO service at any of our locations, but you’re in good hands drinks-wise with us. Our extensive menu will have you covered!
What payments do you accept?
Credit cards incur a processing fee of 1.8%. Debit card (Visa & Mastercard) transactions incur a processing fee of 1.4% and EFTPOS, 1.15%. International cards incur a processing fee of 3.5%. External payment Apps incur additional fees. 10% surcharge applies on Sundays, 15% on public holidays.
Do you sell gift cards?
Gift cards can be purchased online here!
What gift cards do you accept?
We accept Rockpool Dining Group gift cards, Hunter Street Hospitality and Pacific Concepts gift cards.
Do you have gift cards?
Yes, we do. You can purchase a gift card here.
What gift cards are accepted?
We accept Rockpool Dining Group gift cards, Hunter Street Hospitality and Pacific Concepts gift cards, as well as Good Food and Gourmet Traveller gift cards.
I'm going to be late to my booking, what do I do?
Don’t worry, there is a 15-minute grace period on all bookings. If you are running later than this, please try and contact the restaurant team over the phone. Please note that we may not be able to attend to your call immediately if we are busy in service.
What is your cancellation policy?
Please view our cancellations policy.
I want to change or cancel my booking, what do I do?
You may cancel or change your booking by contacting our reservations team at reservation.fratellifresh@hunter-street.com.au. Our reservations team’s office hours are Monday to Saturday, 9am–5pm. Outside of these hours, please try and contact the restaurant directly.
I am trying to call the restaurant and can't get through, what do I do?
The restaurant team may not be able to attend to your call immediately. Please leave a message and we’ll get back to you as soon as possible. Alternatively, please send an email to reservation.fratellifresh@hunter-street.com.au and we will respond to you shortly.
Do you accept walk-ins?
We absolutely accept walk-ins! However, we usually recommend that you book ahead, especially on weekends.
Which of your venues allow dogs?
Our Darling Harbour, Manly, and Entertainment Quarter venues allow your furry friends in their outdoor spaces!
Do you do anything special for birthdays?
Please let us know if you are celebrating a special occasion! Feel free to bring a cake with you, as our venues do not charge cake fees. We can also organise candles, sparklers, or our famous Banoffee Pie upon request. Small table decorations are also permitted to be brought to the venue.
I want to organise a special event, how do I start?
Please send an email to our team at reservation.fratellifresh@hunter-street.com.au, and provide as much information as possible about your event. We’ll get back to you and get everything started!